Returns & refunds
Each suncatcher is personalized just for you, so we can't take returns for a change of mind. But if something is wrong, we'll make it right.
Damaged, misprinted or wrong item
Send us a message within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.
Lost in the mail
If your order hasn't arrived 20 days after you ordered, message us and we'll look into it and reprint or refund it.
Typos in your personalization
We print exactly what you type in the preview, so please check names and dates before ordering. If you spot a mistake, message us right away — if it hasn't gone to print yet, we'll fix it for free.
Cancellations
You can cancel for a full refund until your order goes to print (usually within 24 hours).
How refunds are paid
Refunds go back to the original payment method. They usually show up within 5–10 business days.